Which of the following is NOT one of the eight TQM initiatives?

The correct answer is indeed capital investment, as it is not considered one of the eight key Total Quality Management (TQM) initiatives. TQM focuses on improving organizational processes and customer satisfaction through the involvement and empowerment of all employees in continuous improvement efforts. The eight initiatives typically identified in TQM are elements like ethics, trust, teamwork, communication, and others that promote a cultural framework for quality enhancement.

Capital investment, while important for implementing quality improvements and sustaining business operations, does not fit within the core philosophies and initiatives of TQM. It reflects financial aspects rather than the behavioral and cultural dimensions that are central to TQM's success. TQM initiatives prioritize people and processes over direct monetary investments.