Six Sigma White Belt Certification Practice Exam

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Question: 1 / 400

In Six Sigma, what is a "defect" considered to be?

A desirable outcome of a process

An instance of customer satisfaction

Any failure to meet customer requirements

In Six Sigma, a "defect" is defined as any failure to meet customer requirements. This understanding is crucial because Six Sigma methodologies focus on improving processes to exceed customer expectations and enhance overall quality. A defect represents a gap between what the customer expects and what the process delivers, which is directly tied to customer satisfaction and business success.

By identifying and eliminating defects, organizations aim to achieve higher levels of quality and efficiency, ultimately contributing to increased customer satisfaction and loyalty.

Other options such as a desirable outcome or an instance of customer satisfaction do not align with the definition of a defect, as these concepts represent positive results of processes, not failures. Likewise, while problems with resource allocation can affect process performance, they do not inherently define what a defect is within the context of Six Sigma.

Six Sigma White Belt Certification Practice Exam

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