What is business process re-engineering primarily focused on?

Business process re-engineering (BPR) is primarily focused on radical change across processes. This approach emphasizes fundamentally rethinking and redesigning the way work is done to better support an organization’s strategic goals. BPR aims to achieve dramatic improvements in critical areas such as cost, quality, service, and speed by eliminating unnecessary processes and re-conceptualizing workflows.

Unlike incremental improvements that focus on small, gradual enhancements, BPR seeks to achieve significant transformations that can overhaul existing processes completely. While streamlining operations and enhancing customer satisfaction can be outcomes of implementing BPR, the core principle is to challenge the status quo and create a more efficient, effective, and innovative operational framework.