What is a focus of TQM initiatives?

Total Quality Management (TQM) initiatives are fundamentally centered on improving overall quality across all aspects of an organization. This approach emphasizes creating a culture where continuous improvement is part of every employee's responsibilities. The focus on quality encompasses not only the products and services offered but also the processes and systems in place that contribute to the final outcome.

By prioritizing quality, TQM aims to increase customer satisfaction and loyalty, reduce costs associated with poor quality (such as rework and waste), and foster a work environment that encourages enhanced employee engagement and involvement. This holistic perspective ensures that all levels of the organization are working towards the common goal of excellence, which is crucial for long-term success.

Other options, while they may be components of a business strategy, do not reflect the core aim of TQM initiatives. Maximizing profit margins can be a result of improved quality but is not the main focus. Enhancing product features might improve customer appeal but doesn't necessarily ensure quality in processes. Reducing workforce size can lead to cost savings; however, it does not align with TQM's emphasis on teamwork and contribution from all members in the pursuit of quality.