During which phase are subject matter experts identified in the Rummler-Brache approach?

In the Rummler-Brache approach, subject matter experts are primarily identified during the definition phase. This phase involves clearly articulating the objectives and scope of the project, and recognizing the knowledge and expertise required to achieve those goals is essential. Subject matter experts (SMEs) provide critical insights into the processes being evaluated and ensure that the project team has access to the necessary expertise throughout the project lifecycle. Identifying these experts early on sets the foundation for successful planning and implementation later in the process.

The other phases, such as improvement planning and implementation, focus more on developing strategies and executing plans based on the groundwork laid in the definition phase rather than the identification of experts. The assessment phase typically evaluates current processes and performance metrics, where subject matter expertise is valuable, but the initial identification happens earlier in the definition phase.