Which performance level is NOT included in the Nine Boxes Model?

In the context of the Nine Boxes Model, customer satisfaction is not explicitly considered a performance level within this framework. The Nine Boxes Model is typically focused on evaluating elements like individual or organizational performance, potential capability, and related factors that can influence overall effectiveness.

The model categorizes performance into distinct levels that reflect the proficiency and impact of employees, processes, and the organization itself. The model centers around various categorizations that help in assessing growth and development opportunities for individuals and teams.

While customer satisfaction is an essential aspect of any organization's success, it is often analyzed through different metrics or models that specifically address customer experience, rather than being classified as a performance level in the Nine Boxes framework. This distinction helps ensure that the model remains focused on internal performance metrics rather than external customer feedback mechanisms.